FREQUENTLY ASKED QUESTIONS

faq

delivery & packaging
How long is the delivery time?

Depending on the location, delivery generally takes 3 – 5 business days, and from the €99 purchase we deliver it completely free of charge! In case, for any reason, the product needs to be returned to us, we guarantee a 90-day free return right.

Where are the Wanderwall products made?

Wanderwall posters and packaging are all printed in Estonian print shop. Solid wood and aluminium picture frames are made in Estonia, plastic frames are made in China.

What should I do if my order was damaged during transportation?

If your order has been damaged during transport, please contact us immediately at [email protected] Send us your order number and, if possible, attach pictures of the damage. You can choose between a new product or a refund. If you want a refund, the money will be returned to your bank account within three working days.

Have the posters on sale been framed yet?

The Wanderwall posters arrive in a framed form, just as you’ve put them in a shopping cart on the homepage so that you can immediately hang a beautiful piece of art on your wall.

How do I know you've received my order?

To confirm that we have received the order information, we will immediately send an e-mail confirming the order to your e-mail address, after you’ve placed the order. In rare cases, the confirmation of your order might get into your spam mail.

How can I return my order?

If you want to return your order, please email us at [email protected] Please indicate your order number in the body of the letter.

Delivery

Your order will be packed securely and delivered via our trusted courier partners, Itella and DPD in Baltics and DHL for worldwide delivery. To ensure high quality and fast delivery, we send orders that contain posters and picture frames of 50 x 70 cm or 70 x 100 cm with a courier directly to your door to ensure the perfect condition of the package.

Depending on the location, delivery time is usually 3-5 business days, and we offer free delivery starting from a purchase of € 99. If for any reason it is necessary to return the product to us, we guarantee a 90-day free return right.